Returns & Exchanges

Our promise

You can return eligible items within 30 days of delivery (online orders) or purchase (in-store) for a refund or exchange. Items must be unworn, in their original condition and packaging, with any tags attached.

What can’t be returned

For hygiene and safety reasons, the following can’t be returned unless faulty:

• Earrings, body and piercing jewellery
• Hair accessories
• Custom or personalised pieces
• Items marked final sale or clearance
• Gift cards

How to start an online return

1. Email us at dazzoraau@gmail.com with your order number.
2. We’ll reply with return instructions and an address.
3. Pack the item securely and send it back within 7 days of approval.
4. Once received and inspected, we’ll process your refund or exchange.

In-store purchases

Items bought in store must be returned in store, with proof of purchase and in their original packaging. Refunds are made to your original payment method.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving your return. For change-of-mind returns, original shipping charges are non-refundable and return postage is the customer’s responsibility.

Faulty or incorrect items

If you believe an item you have purchased is faulty or incorrect, please contact us with your order number and photos, or visit us in store.